Frequently Asked Questions

We manufacture a variety of tags for several different species of animals, including fish, birds, turtles and snakes. There are several criteria we need to know before we can create the right tag for you and your animal. Considering the following questions will help us serve you better and faster! What is the approximate size and weight of tag your animal can carry? How long do you need your tag to last? What type of transmission do you need (coded, beeper)? What transmission rate do you need (bursts or beep interval)? Are there any times of day or year you can suspend transmissions? Are there any physical limitations for attachment? For example, should the tag be internal or external? What type of special modifications might you need for your tag, if any? Please consult our product directory and contact us for more information.

There are several factors to consider when selecting the proper radio frequencies for your tags. Do you already have equipment for a specific frequency? Does your organization or country have any frequency preferences or requirements? Are there any interfering sources in your study area that you should avoid? Are there any other studies taking place in or near your study area? We stock crystals for frequencies in the 148 to 150, 164, 166, and 172 MHz bands. Custom frequencies can be ordered but usually require 6 to 8 weeks for delivery.

You use the OrionTool software to program your Orion receiver. OrionTool allows you to set receiver ID, date/time, noise floor, frequencies, bands, tag type, detection parameters, etc. If installed, you can also control antenna switching. OrionTool is available for free from our website with a username and password which can be obtained by contacting support.

No problem! Let us know what your specifications are and we will be happy to create a custom order for you. We are able to modify any of our existing products or create a new one to meet your needs. Custom moulds or attachments can be created to your specifications. The cost will depend on the complexity of the requirement, but if the modifications are minor and the number of tags is large enough, no additional charge might be necessary.

The price of our standard tags start at under USD $200. The price of our tags does not increase with battery size or sensors, and decreases with quantity, so you will never have to compromise on getting the type and/or number of tags you need to meet your budget. Please visit our contact page, email or call our office for an initial consultation and free quote. We will get back to you quickly. You can call us at 905-833-0061 or email us at info@sigmaeight.ca.

Please consult your product manual or contact us if you are having any problems with our equipment and we will do our best to resolve the issue as soon as possible. If all else fails, we are happy to send you a replacement product or loaner to get you through the repair time.

You can access and download our apps through the Google Play Store. Currently our apps are only available for Android due to the advanced capability and flexibility, and lower cost of development for the platform.